Refund policy

At Skynelle, we are committed to providing quality beauty and skincare products. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Return Eligibility

Due to the hygienic and personal-use nature of our beauty tools, we only accept returns for products that are:

  • Received damaged or defective
  • Incorrect item received
  • Missing parts or accessories
  • Unused and in their original packaging

2. Damaged or Defective Products

Please inspect your order immediately after delivery. If your 7-Piece Blackhead Remover Kit arrives damaged or defective, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the product
  • Clear photos/videos of the packaging and damage

After reviewing your request, we may offer a replacement or refund, depending on the situation.

3. Hygiene & Non-Returnable Items

For hygiene and safety reasons, we do not accept returns of products that have been opened, used, or handled after delivery, unless the item was received defective or damaged.

4. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or another suitable solution.

5. Refunds

Once your refund request has been approved, the refund will be processed through the applicable payment method.

For Cash on Delivery (COD) orders, we will provide the available refund option after confirming the return and refund request.

6. Return Shipping

If the return is required because we sent you a damaged, defective, or incorrect product, Skynelle will cover the applicable return shipping cost.

Returns due to change of mind, personal preference, or incorrect selection are generally not accepted for hygiene-sensitive products.

7. How to Request a Return or Refund

To request a return or refund, please contact Skynelle customer support with:

Order Number: Your order number
Reason: Brief description of the issue
Proof: Photos/videos showing the issue

Please do not send the product back without contacting us first. We will provide further instructions if your return request is approved.

8. Important Notice

Any return or refund request submitted after 48 hours from delivery may not be eligible for consideration.

Skynelle reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.