Terms of Service

Effective Date: August 13, 2026

Welcome to Skynelle. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms of Service.

1. General Terms

Skynelle reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. You are responsible for reviewing this page periodically for any changes.

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors and appearance may vary slightly depending on your device's screen settings.

Skynelle reserves the right to:

• Modify product descriptions

• Update product availability

• Change prices

• Discontinue products

• Correct errors or inaccuracies

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, shipping address, and other required details.

Skynelle reserves the right to cancel or refuse an order in situations including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incorrect or incomplete customer information

If an order is cancelled after payment has been received, an applicable refund will be processed.

4. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

Customers are responsible for providing accurate payment and billing information. We reserve the right to refuse or cancel transactions where fraudulent or unauthorized activity is suspected.

5. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery times may vary depending on location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and reachable contact number.

6. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Due to the personal-use and hygienic nature of our beauty products, opened or used products may not be eligible for return.

Please inspect your order upon delivery and contact us promptly if you receive a damaged, defective, or incorrect product.

7. Product Usage

Our products should be used according to the instructions provided with the product.

Skynelle is not responsible for damage, injury, irritation, or other issues resulting from improper use, misuse, modification, or failure to follow product instructions.

For beauty and skincare tools, customers should use appropriate hygiene and care before and after use.

8. Intellectual Property

All content on the Skynelle website, including logos, graphics, product images, text, designs, and other materials, is owned by or licensed to Skynelle unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

9. Website Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the website or its services.

You must not attempt to gain unauthorized access to our website, systems, accounts, or customer information.

10. Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics services, or other platforms.

We are not responsible for interruptions, errors, or policies of third-party services that are outside our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Skynelle shall not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website and placing an order, you acknowledge that information may be collected and processed as necessary to provide our services and fulfill your orders.

13. Changes to These Terms

Skynelle may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact Skynelle Customer Support through the contact details provided on our website.

By using the Skynelle website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.