Shipping Policy

Effective Date: August 13, 2026

At Skynelle, we aim to process and deliver your orders safely and efficiently. Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–2 business days after they are successfully placed.

Orders may take additional time to process during weekends, public holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you may receive a confirmation or tracking update where tracking is available.

2. Delivery Time

Estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Estimated delivery times are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms mentioned in the relevant promotion.

4. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

Customers are responsible for providing an accurate phone number and delivery address so that the courier can successfully complete the delivery.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or incorrect contact information, additional delivery charges may apply if the order needs to be re-shipped.

6. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier delays

• High order volumes

• Incorrect address or contact information

• Unforeseen logistical issues

Skynelle is not responsible for delays caused by circumstances outside our reasonable control.

7. Damaged Packages

Please inspect your package when it arrives.

If your order arrives visibly damaged, please contact Skynelle customer support within 48 hours of delivery and provide your order number along with clear photos/videos of the package and product.

We will review the issue and provide an appropriate solution where applicable.

8. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the received package and products so we can investigate the issue.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our Return & Refund Policy will apply.

10. Contact Us

For shipping-related questions or concerns, please contact Skynelle Customer Support through the contact information available on our website.

By placing an order with Skynelle, you acknowledge and agree to this Shipping Policy.